Customer Service Officer [Taiwan]

 

Business Overview

MACDERMID ALPHA ELECTRONIC SOLUTIONS

Through the innovation of specialty chemicals and materials under our Alpha, Compugraphics, Electrolube, Kester, and MacDermid Enthone brands, MacDermid Alpha Electronics Solutions provides solutions that power electronics interconnection. We serve all global regions and every step of device manufacturing within each segment of the electronics supply chain. The experts in our Semiconductor Solutions, Circuitry Solutions, and Assembly Solutions divisions collaborate in design, implementation, and technical service to ensure success for our partner clients. Our solutions enable our customers’ manufacture of extraordinary electronic devices at high productivity and reduced cycle time. MacDermid Alpha is a business unit of Element Solutions Inc (NYSE: ESI). Element Solutions Inc is a leading specialty chemicals company whose businesses supply a broad range of solutions that enhance the products people use every day.

CIRCUTIRY SOLUTIONS

As a global supplier of chemical formulations to the electronics industry, we design and manufacture proprietary liquid chemical processes ("baths") used by our customers to manufacture printed circuit boards. Our product portfolio is focused on specialized consumable chemical processes, such as surface treatments, circuit formation, primary metallization, electroplate and final finishes.

Job Purpose

• Coordinate the Customer service in order to ensure its efficiency
• Ensure the reliability of the data in SAP related to Customer Service
• Optimize relationship with customers, sales team, supply chain and partners
• Administrative supports

Job Responsibilities

Customers management:

• Ensure customer data management in SAP is correct – customer information, quotation/pricing, product & inventory information
• Management of metal pricing and gross margin follow-up

• Management of consignment and GRC sales billing during each month-end closing.
• Generating accrual and discount settlement in SAP per customers’ sales condition.
• Payment statement preparation & payment result follow-up
• Management of ISO flow to meet internal procedure – customer request, customer complaints, customer requests of SGS, SDS and TDS
• Maintenance of customers’ SCM inform
• Ensuring the customer satisfaction by taking care of all information related to customer
• Management of MarCom activity – exhibition, seminar, product poster etc.
• Contract management – customer & vendor management.
• Managing the commercial correspondence

Administrative supports management :

• PR/PO

• Vendor management
• Office supply management
• Other office administrative supports

Requirements & Qualifications

• Bachelor's degree (B. A.) from four-year college or university.
• Three to five years related experience and/or training; or equivalent combination of education and experience
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Previous experience in customer service would be an advantage
• Capable of communicating in English
• Experience/ability to use Excel and SAP

Education

Bachelor's Degree or equivalent experience in Business or Business administration

Relevant Industries

Chemicals

Electronics

EEO Statement

Element Solutions Inc group of companies are E-Verify Companies and provide reasonable accommodation for qualified individuals with disabilities and disabled veterans in job applicant procedures. Equal Opportunity Employer: Minority/Female/Veteran/Disabled/Gender Identity/Sexual Orientation’

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