It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there. If that's something you want to be apart of, apply today!
As a Teammate, you will receive inbound and/or place outbound calls. You will provide accurate and timely responses for inquiries coming through email and live chat support channels. You will filter content from the client's website. You will also perform data and research functions. You will provide support through known basic troubleshooting techniques. You will also manage and resolve customer complaints. You will identify and escalate priority issues. You will route calls to the appropriate resource, when necessary and also document all information on customer interaction according to standard operating procedures. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainings and/or seminars. You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of functional area and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by management.
Job Types: Full-time, Permanent
Salary: From 40,000.0元 per month
Ability to commute/relocate:
- 台北市: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- May i know your TOPIK level? Please attached together with your resume
- What is your English Proficiency Level? (A1- Beginner, A2- Elementary English, B1- Intermediate English, B2- Upper Intermediate English, C1- Advanced, C2- Proficiency)
- Are you willing relocate to Taipei, Taiwan if shortlisted? (This question to those that outside Taiwan)
Expected Start Date: 21/06/2023
